It is our responsibility to demonstrate the necessary commitment and leadership to create a culture of high quality standards and continuous improvement:
o Each manager, supervisor and employee is responsible for complying with requirements and meeting Valiant Exports quality standards and is accountable for his or her individual performance and the performance of those working under his or her supervision.
o Our company ensures that all contractors apply quality standards which are fully compatible with those of Valiant Exports.
o Our company will provide adequate resources and training to ensure work is carried out safely and professionally.
o Our company ensures that all Quality incidents are fully notified, investigated and that corrective action is carried out and communicated across the business.
o Our company ensure that a comprehensive program of reporting and audits is developed to measure our performance against set goals and objectives, and these are formally reviewed by our management to ensure the effectiveness of the quality management system.
Valiant Exports Quality Management System shall be ‘hands on’, focused and based on the following five principles:
Focus on operational tasks
Do it right first time
Assess risks and prioritize resources accordingly
Knowledge Management is shared and accessible
Empowered and accountable quality team